Can Customers Leave Reviews on Squarespace?

Reviews are an important part of running a business. Customers are more likely to trust what others have said about your product than any content you can produce. So can customers leave reviews on Squarespace? Here's the answer and how you can use reviews on your website.

Why Add Reviews on Squarespace

There are numerous reasons why you should enable reviews on your website. The first is that they can improve conversions. When you have reviews that have an average rating of between 4.2 and 4.7, then you can expect a jump in conversions. It's important to note that after 4.8, you can expect the conversion rate to drop slightly, customers don’t trust these ratings.

Another reason why you should add reviews is that they can help with SEO. Good reviews can be displayed in your website’s SEO results.

Can Customers Leave Reviews on Squarespace?

Customers can leave reviews on your Squarespace website. It's best if you have one of the best eCommerce templates enabled on your platform. There are several of these options, so when you start your Squarespace website, ensure that you have one of these.

You will also need to have the right plan. You can collect reviews with a product review request email if you’re on the Commerce Basic or Advanced plan. You should also ensure that you don’t ask for reviews on gift cards, this is not currently available on Squarespace.

After you’ve enabled the option for product reviews, customers who have bought a physical, digital or service product can automatically be sent an email after 14 days from when the order for fulfilled. Customers are then able to leave a 1500 character written review. They can also add a rating between one and five stars.

Customers will have 120 days in which to leave a review for the product. If you’ve deleted a product, then the product cannot be reviewed by the customer.

Orders that have taken plan previous to you enabling reviews will not get a review request. It will only apply to those orders that are made after enabling the review option on your Squarespace website.

You’re also able to import product reviews from third party platforms like Etsy.

How to Enable Product Reviews on your Squarespace Website

If you’re looking to enable your product review section on Squarespace, follow these instructions.

Step 1 – Log in

The first step is to log in to your Squarespace website.

Step 2 – Home Menu

Within the home menu, you need to click on the ‘Commerce’ option and then select the option that reads ‘Product Reviews’.

Step 3 – Request Reviews

Now you need to switch the Request Reviews toggle on to enable product review emails to be sent out.

Step 4 – Show Reviews

Now you need to toggle the on button for the ‘show reviews’ options. This will display any reviews that you can collect for your website.

Final Word: Can Customers Leave Reviews on Squarespace?

Can customers leave reviews on Squarespace? Yes and it is really simple to turn on with your website. You can also send automatic review requests to your customers.