How To Change Your Shopify Email Address

Which Shopify Email Are You Trying to Change?

Many store owners run into confusion because Shopify uses multiple email addresses for different purposes. Before changing anything, identify which one applies to your situation:

• Account email (login/billing email): The address you use to log into Shopify admin. It also receives billing invoices, partner notifications, and account security alerts. This is what most people mean when they search "how to change my Shopify email."
• Store sender email (notification email): The "From" address that appears on customer-facing emails -- order confirmations, shipping updates, password reset emails sent to customers. Configured separately under Settings > Notifications.
• Staff account emails: Each staff member logs in with their own email address. You can see these under Settings > Users and permissions, but staff must update their own login email from their individual account settings.

Changing your account email does not update the sender email, and vice versa. If you are rebranding or switching to a custom domain email, you likely need to update both the account email and the sender email separately.

How to Change Your Shopify Account Email (Login/Billing Email)

This is the primary account email -- the one tied to your Shopify login and billing:

1. Log in to your Shopify admin at admin.shopify.com.
2. Click Settings in the bottom-left corner of the admin.
3. Select Store details.
4. In the Contact information section, click the email field and enter your new email address.
5. Scroll down and click Save.
6. Shopify sends a verification email to the new address. Open that email and click the confirmation link.
7. Once confirmed, your new email becomes the active account email for login and billing.

The old email address stays active until you click the verification link. If the confirmation email does not arrive within a few minutes, check your spam folder. If it still is not there, go back to Settings > Store details and check whether the new address was entered correctly, then resave to trigger a new verification email.

How to Change Your Shopify Store Sender (Notification) Email

This is the email address that appears in the "From" field on order confirmations, shipping notifications, and all other automated emails your store sends to customers:

1. Go to Settings > Notifications in your Shopify admin.
2. At the top of the Notifications page, find the Sender email field.
3. Update the address to your preferred sending email.
4. Click Save.

If you switch to a custom domain email (e.g., orders@yourbrand.com), you need to add SPF and DKIM DNS records that Shopify provides. Without those records, customer emails are likely to land in spam. Shopify shows a prompt to authenticate the domain if it detects the records are missing -- follow that flow before switching to a custom address.

To confirm everything is working, place a test order on your store and check that the order confirmation arrives from the new sender address.

Can I Change a Staff Member's Shopify Email?

No. Store owners cannot directly edit a staff member's login email on their behalf. Each staff account email is tied to that person's individual Shopify login. The process is:

• The staff member logs into their own Shopify account.
• They go to their account profile and update their login email directly.
• They verify the new address via the confirmation email Shopify sends them.

As a store owner, you can see current staff email addresses under Settings > Users and permissions, but editing them requires the staff member to do it from their own account. If a staff member has left and you need to revoke access, remove that staff account entirely rather than trying to change the email.

Why Change Your Shopify Email Address?

The most common reasons store owners need to update their Shopify email:

• Rebranding or domain change: Moving from a personal Gmail to a branded domain email (e.g., hello@yourbrand.com) looks more professional and builds customer trust.
• Staff or ownership transitions: When the original account owner changes roles or leaves, updating the account email ensures the right person receives billing and admin notifications.
• Security: If the original email account was compromised or is no longer secure, updating to a new address protects your Shopify account from unauthorized access.
• Separating personal and business email: Many early-stage merchants start with a personal Gmail and later want a dedicated business address for store communications.
• Consolidating accounts: Some owners use one Shopify login to manage multiple stores and want all billing to go to a single admin address.

What to Update After Changing Your Shopify Email

Changing your email in Shopify is only part of the process. Several connected services may still be pointing to the old address:

• Email marketing platforms: Update the sender address and connected account in Klaviyo, Mailchimp, or whichever platform you use. Mismatched sender addresses can affect deliverability.
• Payment gateways: Stripe, PayPal, and similar processors send payout and dispute notifications to their own registered email. Log in to each one and update the address independently.
• CRM and helpdesk tools: If you use Gorgias, Zendesk, or a similar tool integrated with Shopify, update the connected email there too.
• Domain registrar: If your email is tied to domain registration, update it there to avoid missing renewal notices.
• Shopify apps that send you reports: Check reporting apps and inventory alert tools -- some store the notification email independently of your main Shopify account settings.

Choosing a Professional Email Address for Your Shopify Store

A branded email address (name@yourdomain.com) builds more trust with customers and wholesale partners than a Gmail or Hotmail address. If you do not yet have a custom domain email, options include Google Workspace, Microsoft 365, or free alternatives like Zoho Mail -- all of which can be configured to work with Shopify's notification system. The key step is authenticating the domain in Shopify's notification settings so outgoing customer emails pass spam filters. If you set up Shopify when you were just starting out and used a personal address, switching to a branded one once you have a domain is one of the easiest credibility upgrades you can make.

Troubleshooting Common Issues

A few problems come up repeatedly when changing Shopify email addresses:

• Verification email not arriving: Check spam first. If it is not there after 10 minutes, the address may have a typo. Go back to Settings > Store details, correct the address, and save again to trigger a fresh verification email.
• Old email still receiving notifications after the change: The new email is not active until the verification link is clicked. Complete that step and the old address stops receiving account emails.
• Customer emails going to spam after switching sender address: This usually means SPF/DKIM records are not set up for the new sending domain. Shopify prompts you to authenticate the domain -- follow that flow under Settings > Notifications.
• Cannot log in with the new email yet: The new address only becomes the login email after verification. Use the original email to log in until verification is complete.

Conclusion

Changing your Shopify email takes under two minutes via Settings > Store details for the account email and Settings > Notifications for the sender email. The step most people miss is verifying the new address -- the change is not active until that confirmation link is clicked. If you are also updating staff accounts, those must be done by each individual staff member from their own login. After updating both settings, check your payment gateways and any connected marketing tools to make sure those records are updated too. For a full account security review, see our guide on how to change your Shopify password as well. If you are setting up your store from scratch and want to get the full account configuration right from the start, the step-by-step Shopify store setup guide walks through every key setting.