Consumers are demanding. It is a simple fact about servicing them. But their demands are not that unreasonable nor are they that hard to fulfill. A little bit of work now can save countless hours later on. One of the areas that brands often forget about is tracking order deliveries. That is why you should be installing one of the best order-tracking apps for Shopify.
How do the Best Order-Tracking Apps for Shopify Work?
Consumers are driven by the goal of getting the products they’ve ordered delivered quickly. More than 56% of consumers expect that goods they’ve ordered should be delivered on the same day. But that doesn’t mean that you can improve delivery times. After all, sometimes when you’re sending a parcel a long distance, there is nothing that you can do.
Nearly half of customers are happy about this. But they want to know that their order is being progressed and this requires notifications. 83% of customers expect better communication from brands about the progress of their orders. Luckily 70% of brands are looking to improve their communications.
There are many data points that customers would like to have communicated. For instance, there are options to tell them when the items have been picked, the order has been collected by the courier and the time that it will arrive.
Of course, not all of this information is possible. Sometimes you can’t know when a courier will make a delivery because they don’t tell you. But the information could be passed on that it will arrive at some point in the day.
And there are different ways that you can convey this message. There are emails, SMS and Facebook chat. All of these are suitable and you can make a great impression on the audience.
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Best Order-Tracking Apps for Shopify - Our Lists:
Trackr Order Tracking
This app will connect with more than 900 couriers, including some of the biggest and best couriers across the world like UPS, Royal Mail and others to provide peace of mind to your audiences. The app will embed itself within the backend of your website, seamlessly fitting into your checkout and the theme without any noticeable differences.
When a customer enters their order number, the app can collect all the relevant information and then provide them with the latest information about the order status. If there has been a change, the customer can be alerted. Therefore, customers are kept up-to-date about the order without you having to send out any manual notifications.
All of the notification emails can be customized to your specific branding. Therefore, you can create a good experience for your audience. There are other personalizations that you can add to your website’s notifications such as their name and more other elements that improve the experience.
The app displays all tracking information in one language, but this can be changed between English, French or Spanish. You can also change the tracking information to Chinese if you would like.
Trackr Order Tracking Highlights:
- Embeds seamlessly into your site’s design to help you build trust between you and your audience.
- Send notifications to your customers when there is a change in status.
- Display order tracking information in four languages.
- You can customize your email notifications.
TrackShip
This app allows you to track shipments from more than 400 shipping providers. Therefore, whoever you choose to fulfill your orders, you know that customers can be reassured that they know where the package is at any one time. You can also send notifications to customers to keep them happy and prevent them from phoning you when you’re really busy.
The app blends perfectly into your store. The tracking page will match your branding and will automatically update should you make any changes to your website. And this app helps with monitoring your website’s shipments with lots of different providers on the same dashboard.
You can also set up marketing campaigns with this app, seamlessly allowing a flow of content to your audience about their orders but also offering upgrades and cross-selling products.
TrackShip Highlights:
- Tracking from more than 400 shipping agents.
- Customers can view their tracking status.
- Reduce the time you spend dealing with customer inquiries.
- The app is quick and easy to use.
ParcelPanel Order Tracking Pro
This app helps you to keep customers happy. It gives them the chance to track their own orders and prevents you from having to spend time chasing the location when you should instead be looking at fulfilling orders or marketing your brand.
The app works by generating a branded page for customers to look up their orders. The page will match your current website design and it will include a shipping progress bar, custom order status and the estimated time for delivery. Other elements can be added to the page such as related product recommendations.
To search for the location of an order, the customer just needs to enter vital details like their email address, tracking number or order number. The app works for all types of business models, like dropshipping, print-on-demand and others. And the tool works perfectly with ePacket and AliExpress.
The app can work with more than 600 carriers. This includes collecting the information and determining who you’ve sent the package to based on the tracking number.
ParcelPanel Order Tracking Pro Highlights:
- Customers can track their orders.
- A branded order status page is created with ease.
- Can showcase the best-related products to help increase orders.
- Great for all business models.
Tracktor Order Tracking
Give customers the aftersales experience that they want to have by giving them access to a page that can help them track their orders in real time. The app will build an order tracking page on your website that will help customers service themselves to help you offer a better service that they will love. It can help improve trust and customer retention.
All orders can be tracked in real-time and with the app which can be useful with more than 800 carriers being able to provide information to the app. If the customers can track the progress of their delivery, then the customer should not need to call you or your sales team to find the location of the app. The app is fully responsive.
Tracktor Order Tracking Highlights:
- Can be used with more than 800 couriers.
- Integrates perfectly with your current theme.
- Customers don’t need a tracking number, an email address will do the job.
- Highly responsive working on all devices and internet browsers.
Shipway ‑ Order Tracking
This Shopify tracking app should help you improve the customer journey and experience. It is a tracking widget that will integrate perfectly with your brand and with a set of nice features that can help you improve the performance of your website and keep customers happier. The app can work with a single order or multiple shipments.
The app can also send out notifications for shipments with email and SMS updates available. These updates can include when the shipment has been collected or is out for delivery. You can also showcase important trust factors like the customer satisfaction score you have. The app works with more than 500 carriers across the world and it can be used for dropshipping.
Shipway ‑ Order Tracking Highlights:
- You can track all orders from confirmation to delivery.
- Send notifications through SMS and email.
- A dedicated tracking link can be sent with the order confirmation.
- Multiple shipments per order can be managed and tracked.
TrackingMore ‑ Order Tracking
This app allows you to direct customers to a tracking page. On there they can find out the latest status of their order to find out whether or not it has been sent out or whether it is ready for delivery with the courier. This relieves pressure on your customer service team and allows them to deal with other more important matters that can add value to your business.
The default tracking page is generated by the app. It will automatically follow the settings of your theme. Therefore, it will look completely integrated into your store. There are lots of status options that can be displayed that can please customers looking for the latest information about their order.
The app integrates with more than 600 carriers worldwide. This includes high-end couriers like FedEx and those used by drop shippers like AliExpress and others. You can get fifty free searches per month.
TrackingMore ‑ Order Tracking Highlights:
- A free monthly plan for those who have few orders.
- Can look up the current delivery status with more than 600 couriers.
- Integrates with your current theme.
- You can create custom messages for your customers.
AfterShip ‑ Track & Notify
This app has been used by more than 30,000 Shopify and Shopify Plus sellers across the world. It can help brands to sell more and build trust with audiences. There is a free plan, and it offers a low-cost entry into the tracking apps. There are also high-feature premium paid plans that you can use.
The app allows you to build your own branded tracking page. This can include a marketing banner, an Instagram feed, and more. You can add your logo, customize the page’s color scheme and ensure the tracking page matches your current branding.
There are more than 500 carriers that can be used with this app. Most of these are major players across the world. The app allows for standard business models, drop shipping and other business models. Customers can also have notifications sent to them via email and SMS to keep them up-to-date with the latest information. You can customize numerous elements of the email to make it branded.
AfterShip ‑ Track & Notify Highlights:
- You can notify customers by email or SMS on the current status of the order.
- Track the orders on a page you can design.
- Add social media content to your tracking page.
- There is a free plan available.
Order Lookup
This is a simple Shopify tracking app that is really good for those who want to add order status pages to their website. It provides a professional image that is perfect but there is no high cost for the app.
All customers have to do is enter their email address or order number into a form and the app will collect the latest information about the order. This can help you to eliminate several support requests.
Order Lookup Highlights:
- Allows the customer to look up the current status of the order.
- Simple, low-cost app.
- Can provide additional order notes to the tracking information.
- Customize the appearance of the tracking page.
Packages24 (Inactive)
This is an all-in-one app that allows you to offer Shopify tracking. It is really simple to install and use. It is effective and it can track packages with more than 700 carriers. The system is rather simple. Once you’ve installed the app, a page is created on your website that can display tracking information. Then all you need to do is add that page somewhere that is visible to the customers.
To track an order, the customer just needs their order number and the email/phone number. If they have a tracking number, they can just use this instead. Then the app will perform a real-time search for the position of the order and it shows the relevant information to the customer.
The tracking page is fully customizable. So you can brand it for your store and ensure that the information is displayed perfectly. You can also translate the tracking information into numerous languages if required.
There is a free plan available. This allows for 100 tracking searches per month. However, there are premium plans as well.
Order Tracking at your store Highlights:
- The app works with more than 700 carriers across the world.
- You can automatically detect the correct carrier based on the tracking code.
- Customers can search for the current stage of the delivery.
- There is a free option.
Quick Ship (Inactive)
The app allows for simple tracking of customer orders with ease. It takes less than sixty seconds to get any tracking information. Customers can collect their unique tracking number from an email you sent when the order was made. They can then find the current status of their order. The tracking number will be replaced with a tracking number when one has been assigned by the courier.
All orders are tracked in real-time. You can also add custom tracking messages to orders. The app supports 300 major shipping carriers across the world. This can include some of the biggest shippers in the US, China, Australia, EU, UK and others. It is a great option for those who want to hold stock themselves or dropship.
Quick Ship Highlights:
- Can use more than 300 carriers.
- Create a tracking page on your website.
- Customers can use the page with ease.
- A temporary tracking number is provided to the customer.
Enhancing Customer Experience with Order Tracking
Importance of Transparency
Transparency in order tracking is paramount for customer satisfaction. Customers appreciate being informed about their order's journey, from the moment it's picked to its final delivery. This transparency not only builds trust but also reduces customer anxiety, especially in cases of long-distance shipping where exact delivery times are uncertain.
Communication Channels
Effective communication is key in order tracking. Utilizing various channels like emails, SMS, and Facebook chat ensures customers are kept in the loop. Each channel has its unique advantages, catering to different customer preferences and enhancing the overall experience.
Customer Expectations
Today's consumers have high expectations regarding order tracking. They desire detailed information about their orders, including pick-up notifications, courier collection times, and estimated delivery. Meeting these expectations is crucial for maintaining customer satisfaction and loyalty.
Leveraging Technology in Order Tracking
Real-Time Updates
Incorporating real-time updates in order tracking systems is essential. It allows customers to see the current status of their orders, providing a sense of control and reassurance. This feature is particularly important for businesses that handle a high volume of orders or ship internationally.
Automated Notifications
Automating notifications for order status changes can significantly enhance customer experience. It reduces the need for customers to manually check their order status, saving time and improving convenience.
Integration with Multiple Carriers
Integrating order tracking systems with various carriers offers a seamless experience for customers. It allows for a more comprehensive tracking process, covering a wide range of shipping options and geographical locations, thereby catering to a global customer base.
Conclusion: 10 Best Order-Tracking Apps for Shopify
There are lots of great options when you’re looking at the best order-tracking apps for Shopify. They can help keep customers happy and you less busy with unnecessary customer service calls. Use one of the best Shopify apps above to help you and you will see a massive difference in your customer’s satisfaction.
Keep on reading about Shopify. For example 10 Best Cart Recovery Apps for Shopify and 9 Best Page Builder Apps for Shopify. Both courtesy of our very own Shopify Theme Detector
