How To Change Shopify Password

How Do You Change Your Shopify Password?

Log into your Shopify admin, then click your profile icon in the bottom-left corner. Select Manage account. On the account page, scroll to the Password section and click Edit. Enter your current password, then enter and confirm your new password. Click Save. Shopify will confirm the change immediately, no email confirmation required.

Your new password must be at least five characters, but use a minimum of 12 characters with a mix of uppercase, lowercase, numbers, and symbols for strong security. A password manager like 1Password or Bitwarden can generate and store a strong password for you.

What If You Forgot Your Shopify Password?

Go to accounts.shopify.com/lookup and enter the email address linked to your account. Click Forgot password? on the next screen. Shopify sends a reset link to that email, the link expires after 20 minutes. Open the email, click the reset link, enter your new password twice, and click Reset password. You'll be logged back into your account immediately.

If the email doesn't arrive, check your spam folder and confirm you're using the exact email associated with your Shopify account. If you've lost access to that email address, contact Shopify Support directly with your store URL and proof of ownership.

How Do You Reset a Staff Member's Password?

Store owners and admins with the correct permissions can trigger password resets for staff accounts. Go to Settings > Users and permissions in your Shopify admin. Click the staff member's name, then click Send reset email. The staff member receives an email with a link to set a new password themselves, you as the owner never see their password.

This is the correct approach when a team member is locked out or has forgotten their credentials. Shopify does not allow admins to set a staff password directly; the reset must go through the email link for security reasons.

How Do You Set a Shopify Storefront Password?

A storefront password is separate from your admin account password. It's the password you put on your online store to prevent public access, commonly used while a store is being built or is temporarily closed. Customers who visit your store URL will see a password prompt instead of your products.

To set or change your storefront password:

1. Go to Online Store > Preferences in your Shopify admin.
2. Scroll to the Password protection section.
3. Check Restrict access to visitors with the password.
4. Enter the password you want visitors to use, then add a short message for the password page (e.g., "We're launching soon!").
5. Click Save.

Note: Storefront passwords are available on all Shopify plans, but stores on a paid plan that have gone live generally shouldn't leave storefront protection enabled, it blocks all traffic including search engine crawlers, which will stop your store from being indexed by Google.

How Do You Enable Two-Factor Authentication on Shopify?

Two-factor authentication (2FA) is the most important security step beyond a strong password. Even if your password is leaked in a data breach, 2FA stops unauthorized logins. To enable it:

1. Click your profile icon in the bottom-left of Shopify admin and select Manage account.
2. Scroll to Two-step authentication and click Turn on two-step authentication.
3. Choose your method: authenticator app (recommended) or SMS.
4. For an authenticator app, scan the QR code with Google Authenticator, Authy, or 1Password. Enter the 6-digit code shown in the app.
5. Save your recovery codes somewhere secure, these let you log in if you lose access to your authenticator app.

Shopify also supports passkeys as of 2024, which allow you to log in using your device's biometric authentication (Face ID, Touch ID, or Windows Hello) instead of a password entirely. You can enroll a passkey from the same Manage account page under Passkeys. Passkeys are phishing-resistant and more convenient than a password + 2FA combination.

Shopify Plus stores can require 2FA for all staff accounts through the admin security settings, strongly recommended for any team with multiple members.

What Are the Best Practices for Shopify Account Security?

A strong password and 2FA cover most threats, but a few additional habits keep your store protected long-term:

• Rotate your password every 90 days or immediately after a staff member leaves the team.
• Audit staff permissions quarterly under Settings > Users and permissions. Remove accounts for people who no longer work with your store.
• Check login activity in your Shopify admin, if you notice logins from unfamiliar locations, change your password and review connected apps immediately. Note: changing your Shopify password does not automatically log out active sessions on other devices, sign out of all sessions manually if you suspect unauthorized access.
• Review installed apps regularly. Third-party apps request access permissions, remove any you no longer use, as a compromised app can expose your account even with a strong password.
• Use a unique password for Shopify that you don't use anywhere else. Credential stuffing attacks (where hackers test leaked passwords from other sites) are the most common way eCommerce accounts get compromised.

For a deeper look, see our complete guide to What Is Shopify And How Does It Work?.

Signs Your Shopify Account May Have Been Compromised

Sometimes a password change is needed as a response to a security incident, not just routine maintenance. Watch for these warning signs:

• Login alerts from unfamiliar locations: Shopify sends email notifications when your account is accessed from a new device or location. If you receive one you did not trigger, change your password immediately.
• Unexpected app installations: If apps appear in your admin that you did not install, your account may have been accessed by a third party. Remove unfamiliar apps and review all connected integrations.
• Unauthorized order changes: Unexpected refunds, free orders, or edits to existing orders placed through staff accounts are a sign of account access by an unauthorized person.
• Redirects on your storefront: Attackers who access your theme files sometimes insert redirect code to send your traffic elsewhere. Go to Online Store > Themes > Edit code and look for unfamiliar changes in your layout files.
• Changed account details you did not update: If your account email, billing information, or notification settings change without your action, treat it as a confirmed compromise and contact Shopify Support immediately.

If you suspect unauthorized access: change your password, enable 2FA, revoke active sessions from your Manage account page, and contact Shopify Support with your store URL and a description of the suspicious activity.