Collecting tips has always been a crucial aspect of the service industry, and with the rise of e-commerce, it has become increasingly important for businesses to adapt their tipping practices to the digital environment. Shopify, a leading e-commerce platform, has recognized this need and introduced a Point of Sale (POS) system that seamlessly integrates tipping functionality into the checkout process.

This article will explore the benefits of collecting tips with the Shopify POS and how it can enhance a business's overall customer experience.

Key Takeaways
Shopify POS simplifies tip collection, improving efficiency and customer satisfaction for businesses in the digital age.
From Shopify POS, tap ≡ > Settings > Checkout > Tips, and then enter percentage values in the Option fields.
Analyzing tip reports and processing tip refunds ensure accurate record-keeping and customer trust in financial transactions.

Enable Tips on Shopify POS

When you activate the tipping feature and choose the credit card payment method, a pop-up window for adding a tip will appear during the checkout process on your Shopify Point-of-Sale (POS) system whenever credit card is selected as the payment type. You can set up to three pre-determined tip percentages and also allow customers to enter their own custom tip amount.

To enable tipping, follow these steps:

  1. From Shopify POS, tap ≡ > Settings.
  2. Under the Checkout section, tap Tips.
  3. In the TIP OPTIONS area, enter percentage values in the Option fields. You can specify up to three different percentages.
  4. Optional: If you don't want customers to be able to enter a custom tip amount, turn off the Custom tips option.
  5. Optional: Enable the Minimum tip amounts setting.

Minimum Tip Amounts

You can set minimum tip amounts to use fixed dollar values instead of preset tip percentages for smaller transactions. For example, if the minimum tip amount is set to 10, you can replace the preset tip percentages of 15%, 18%, and 20% with fixed dollar amounts of 1, 2, and 3 for transactions under 10.

Steps to set up:

  1. Open Shopify POS and tap ≡ > Settings.
  2. Under Checkout, tap Tips.
  3. Select Minimum tip amounts.
  4. Enter the minimum tip amount in the Transaction limit field.
  5. Enter a dollar value for each of the three preset tip amounts.

Collect a Tip

When tips are enabled, a tip dialog will appear during checkout if the credit payment method is chosen. Customers can then select from several tip options:

  • a preset tip percentage
  • a custom tip amount (if custom tips are enabled)
  • no tip

Steps to follow:

  1. From the Shopify POS cart view, choose Checkout.
  2. In the select payment dialog, tap Credit.
  3. Allow the customer to choose their tip amount and complete the payment.

Refund a Tip

You can refund a tip without needing to refund the entire order.

Steps to follow:

  1. From Shopify POS, choose Orders.
  2. Select the order with the tip you want to refund.
  3. Tap Refund.
  4. In the refund view, tap + next to Tip to set the refund quantity to 1.
  5. Tap Next.
  6. Verify that the refund details are correct.
  7. Optional: Add a reason for the refund.
  8. Tap Refund.

Optional: You can email or text a receipt to the customer.

Tip Reports

You can see the tips collected by each staff member in your Tips report and the total tips collected in your Finances report.

Steps to view total tips collected in your Finances report:

  1. In your Shopify admin, go to Analytics > Reports.
  2. From the category dropdown, select Finances.
  3. Click on Tips.

Conclusion: Collecting Tips With Shopify POS

Integrating tipping functionality with Shopify POS can significantly enhance the customer experience and streamline operations for businesses. By offering a seamless and efficient way to collect tips, businesses can ensure their staff is adequately rewarded while maintaining a smooth checkout process. Embracing this feature not only meets the evolving expectations of digital commerce but also supports a more satisfied and motivated workforce.

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